Family Support Worker, Nottingham

Salary: £21,255 - £24,000 pro rata
Hours: 37.5 hours a week or x2 part-time posts 2.5 or 3 days a week (18.75 hour - 22.5 hours a week)
Closing date: Wednesday, 22nd March 2023

Working days and hours: Open to discussion

Location: Nottingham Children’s Hospital and home-based with regular Teams and face to face meetings

Holidays: 25 days full-time pro rata. Day off for your birthday. Additional leave during Christmas closure period.

Application process

Email your CV and supporting letter telling us if your application is for a part-time or full-time role, why you’re interested in being one of our Family Support Workers and what you’ll bring to PASIC to

Closing date: Wednesday 22nd March (but may close early if sufficient applications received)

Interviews: TBC

Start date negotiable subject to job offer and DBS check

For more information email or call 07935 330805

Please note this role is not suitable for immediate family members of children currently receiving PASIC support or parents who have been bereaved in the last 4 years. This is to ensure PASIC families are given the best possible care and support without any potential conflict of interest.

The role

To provide practical and emotional support to PASIC families. To offer a ‘friendly face’ and first point of contact to all families on the children’s oncology ward at Nottingham Children’s Hospital. To build good relationships and identify when and how families need support from the point of diagnosis and beyond.

Key relationships: Working within the family support team at PASIC and alongside the wider multi-disciplinary team at Nottingham Children’s Hospital.

You’ll find working for us a rewarding experience. We’ve a vision for how we can make life better for families facing childhood cancer. We’ve a culture of continual evaluation and learning. The successful candidate will be joining a team with a ‘can do’ attitude, committed to developing both individuals and the charity as a whole.

Key responsibilities

  • Provide practical bedside help and support to families of children and young people with cancer on E39 the paediatric oncology in-patient ward and day care unit, as well as E40 the paediatric neurology ward. To attend regular hospital clinics to meet and build relationships with the children/families being treated under CYPICS.
  • To work alongside and liaise with hospital staff/other organisations to ensure that parents with newly diagnosed children know about PASIC’s support and services.
  • To reinforce their FSW role on the ward by keeping up to date with admin linked to families and other tasks to reinforce the ‘face to face’ aspect of the job. To complete applications for financial support on behalf of families.
  • To keep a record of families on Salesforce database system and to ensure family records are regularly updated.
  • To provide a ‘signposting’ service to other sources of funding, support and to provide children/families with an advice service in this respect.
  • To help arrange and attend PASIC outings and events and to be the ‘front facing’ person liaising with families in this respect (evening and weekend working is required in this respect.)
  • To attend regular Team meetings and bi-monthly Board meetings. To prepare report on Family Support bi-monthly for the board of Trustees.
  • To continually reflect on and evaluate how PASIC can improve and adjust their services to meet the families’ needs to ensure we provide the best possible service.
  • As appropriate liaise with PASIC supporters, send emails and thank you letters and attend fundraising events, make presentations and educate others about PASIC. The role involves a range of jobs such as picking up donations, posting out items and organising storage.
  • To be aware of the importance of looking after their own well-being and carrying out the Support Worker role effectively by attending regular clinical supervision.

Our support service may change to meet the needs of our beneficiaries, so you’ll need to be flexible in your approach to work, as such this list may not be exhaustive.

Person specification

We’re looking for the following qualities and skills:

  • The ability to build and maintain relationships with young people, their parents and families who require emotional and practical support during difficult and stressful periods.
  • The ability to deal with complex and sensitive information and to communicate effectively with a wide range of other organisations on behalf of our families.
  • A team player who is confident when dealing with a wide variety of people but who is equally able to work under their own initiative with minimum supervision.
  • A calm and empathetic person with integrity, who can use their experience and skills to provide a supportive approach to all beneficiaries of the charity. The ability to be discreet at all times is important and also a clear understanding of the line between professional and personal boundaries.
  • Good communication skills when dealing with people face to face, on the phone or by email.
  • Enthusiastic, hardworking and a ‘can-do’ attitude.
  • Competent IT skills in order to record and maintain accurate data
  • Access to a car and driving licence is essential.
  • Candidate to be willing to work some hours at occasional weekends when needed.


Preferred experience:

Minimum 3 years previous experience of a practical and emotional support role, preferably to families (not just young people), ideally within a charitable organisation. Experience of working with and supporting the families of children with serious medical issues, or experience as a parent, relative or close friend of a child who has had treatment for cancer.

Good knowledge of Microsoft packages – Excel and Outlook

Knowledge of database, ideally Salesforce

DBS Check: The role is subject to an enhanced criminal record check, processed by the Disclosure and Barring Service.

References from previous and current employers will be taken for shortlisted candidates.

Probation – All new staff will be subject to a probation period of 3 months.


Equal Opportunities: PASIC is dedicated to providing equal opportunities and will monitor the recruitment process rigorously to ensure fair access and opportunity for all.

Further information: